Consistently Delivering
With your customer image and service as our driving factor we achieve over 99% of delivery targets and constantly strive to exceed end user expectations...
Our Standard Service Provision...
A minimum of two delivery team members who will ensure that your goods are presented to your customer in the most professional manner; uniformed and highly trained in both customer service and safe working practices.
- Two Man Crews
- Uniformed Drivers
- Livered Vehicles
- Realtime POD's
- Early morning and 1 hour Pre delivery calls
- 3 Hour Delivery Window
- Customer Own Paperwork
- Delivery to room of choice
- Packaging Removal and disposal
We can also take care of your customer returns or exchange requirements. Inluding inspecting and documenting the condition of goods feeding back the condition of the items including images at point of collection in realtime. Upon return to our warehouse we can repackage and palletise if necessary.
We operate a fixed postcode delivery matrix for all postcode areas to benefit forward planning and guaranteed bookings for customers.
As registered waste carriers all packaging removed by our teams from customer properties on our clients behalf is returned to our warehousing facilities and disposed of responsibly, recycled where possible.
Additional Services
There are a number of additional services that we can offer to enhance profit and ensure that your business can differentiate itself from the rest of the retail market.
SMS Service
Pre Delivery SMS
We will enhance the standard service by sending out your customer an SMS message the day before their due delivery date letting them know their 3 hour scheduled delivery window.
Dedicated Vehicles
Larger or specialist jobs
We can provide dedicated vehicles for those jobs that have a high importance or contain excessively bulky or heavy goods.
Item Level Scanning
When accuracy matters
Forget scanning goods at consignment level, we will scan them into your customers home at product level, confirming exactly what has been delivered.
System Development
Specialist Need?
Have a need for specialist delivery integration or software? We can help with our in-house team of web based application developers.
Delivery Management
Let us do it...
Upon receipt of goods we can manage the entire customer experience.
Storage & Warehousing
Need space?
We can receive, store and process your goods. Providing a complete container to customer delivery service utilising our fully automated inventory control ensuring your goods are always where they are supposed to be.
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